What payment methods do you accept?
We currently support the following payment methods: credit cards, PayPal (DM us here. To process your order manually), credit card, real-time online banking and wallet.
All our prices are in USD, and - where applicable - in AUD, BRL, CAD, CHF, CNY, DKK, EUR, GBP, NOK, PLN, RUB, and SEK as well.
I've received a payment processing error. What now?
If you've received a payment processing error (20004: error-codes-terminal-type-5-code-20004) don't worry, you won't be billed. It means you entered a wrong card details. You can try entering your payment details again and re-clicking the “Pay now” button. Just please double-check your security code and card expiration date before clicking “Pay now”. (Refresh the page before you do or try new browser if it continues to happen - Recommended)
If the problem happens again, contact our Support team via the "Messenger button" on the right corner by clicking on it and start live chatting with one of our support team members. Please include as much information as possible, including steps that you've taken so far and any errors received, but DO NOT include your card number or security code!
What are bonus and gift codes? How do I redeem them?
Bonus codes are special "coupons" that can be exchanged for either one, or many free items - depending on the code. They are typically provided via contests or promotional emails, so stay tuned, visit B.O.G often and maybe you'll score a code or two ;).
Gift codes are codes that have been purchased by somebody on B.O.G and contain one or multiple games. These codes can be given to other people for them to add the game(s) to their own accounts.
My bonus code doesn't work. Help!
First, please double-check if you've entered the bonus code correctly – try to copy and paste it directly into the browser. Also, most codes can be redeemed only once and only for a given time before they expire. If the code has been redeemed earlier or it has expired, you will receive an appropriate error message. Last but not least, keep in mind that once the code has been used, you cannot “reactivate” it, even if you cancel the order in question.
Still, if you have no idea why you cannot redeem your code, contact our Support team via the "Messenger button" on the right corner. Please include as much information as possible, including the code that you're trying to redeem, where you got the code from and the contents of the error message.