Refund policy

BOG Voluntary Refund Policy:


  1. How does your updated voluntary Refund Policy work?

The updated policy lets you refund a product up to 7 days after purchase, even if it was downloaded, launched, and played. Yes, you read that correctly. :) To apply for a refund, you should contact our Customer Support Team within 7 days of your purchase, and our team will sort it out as soon as possible

However, if the reason you are seeking a refund is that your game is not working (yet!), please consider contacting our friendly Tech Support folk first. They will do their best to help you get the game working on your machine.
We're monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games. We may refuse refunds in such individual cases. We'd also let you know about any future adjustments in the voluntary Refund Policy in advance.


          2.How long does it take to process a refund?

When you apply for a refund, we can give you two options - a conversion into Best Old Games Wallet funds, or a cash refund back to your original payment method.
BOG free game/s will be applied as soon as a BOG Support representative chats with you.
Cash refunds can take a few business days, depending on the exact payment method used, your bank, etc. There are some exceptions, such as Paysafecard, SOFORT, and GiroPay - for technical reasons, these transactions need to be fully processed before they can be refunded; this can take up to a few weeks.


          3.I received a gift from a friend. Can I apply for a refund?

We can only offer a cash refund to the person who purchased the gift. If the person who purchased the gift prefers to receive a full refund, this is possible, however, they should contact us about this separately.


           4.What about game packs and DLCs?

For technical reasons, we cannot divide a game pack (for instance, a season pass, a pack containing the base game and its DLCs, or a pack containing a whole series of games). As a result, you would get a refund for the full pack and, as a consequence, the full pack will be removed from your account.

If you apply for a refund for a DLC, and it was not purchased as a pack (bundled with the base game), we can issue a refund for the DLC itself.
If you refund the base game, but also purchased DLCs separately, we would also refund the DLCs linked to that base game.


    5.How often can I refund my games? Is there some sort of limit?

We trust that you're making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn't work as you expected.
This is why there are no limits but instead, we reserve the right to refuse refunds in individual cases.
Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead. Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.


6.Cancellation of a transaction by the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 and the Consumer Protection Law, 5741-1981″.